Conditions générales de vente

Each confirmed reservation implies acceptance of our general terms and conditions of sale below :

Booking conditions :

All bookings will be considered firm and definitive on receipt of written confirmation (e-mail, post) and a credit card number or deposit cheque.
The rates indicated at the time of booking may be modified by the hotelier if the number of people is reduced or if the stay is shortened.
The hotelier cannot guarantee the reservation of a specific room number or category.
Rooms are available from 3pm and must be vacated by 11am on the day of departure.
For all arrivals after 22:00, the customer must inform the hotel in order to receive an access code for the hotel entrance.
The Saturday night is rented for a minimum of 2 nights.
Cancellation policy:

In the event of partial or total cancellation of the stay, the hotelier must be informed at least 72 hours before the stay.

Otherwise, the following charges will apply :

more than 72 hours before arrival: no cancellation charge
less than 72 hours before arrival: 100% of the stay.
For cancellations made by telephone, the hotelier will give you a cancellation number.

Bookings made via a gift box and not cancelled 72 hours before arrival: the gift box will be considered as 100% used.

Massages and treatments not honoured or cancelled less than 24 hours in advance will be invoiced at 100%.

Cancellations for ‘group’ bookings (10 people or more) :

Less than 90 days before the treatment = no charge
Between 90 and 30 days before the event = 30% of the total balance
Less than 30 days = 100% of the booked service
No show/ cancellation without notice :

In the event of a no show or cancellation without notice, the hotel reserves the right to charge the customer 100% of the amount of the services booked, for the entire stay.

In the event of a major event, the hotel reserves the right to arrange for the customer to be accommodated in a nearby hotel of an equivalent category.

Christmas and New Year period :

During the Christmas and New Year period, the hotel only offers packages and half-board.

In addition to the general cancellation conditions, for this period, any cancellation made no more than 30 days before the stay, the €150 deposit paid will be cashed and less than 72 hours before the stay: 100% of the stay.

Terms of payment :

Invoices are drawn up and payable in euros.
The bank card number or cheque for the deposit communicated at the time of booking are given as a guarantee only.
Except in the case of special conditions (as agreed at the time of booking), invoices are payable on departure or on receipt of the invoice in cash, bank card, bank cheque or holiday cheque (paper version).
Wellness and Spa area:

All room bookings or packages include free, unlimited access to the ‘Wellness and Spa’ area for the duration of your stay. Open every day from 7am to 10pm (outdoor pools 8am to 9pm).

From 6pm, the ‘Wellness and Spa’ area is reserved for people over 16.

Parking :

Underground parking is free but spaces cannot be booked in advance.

Pets :

Dogs are allowed in the hotel (maximum 25 kilos) on request 30.00 € per day (without food) and maximum 1 per room (not in all categories).
Dogs must be kept on a lead and, out of respect for other guests, must be picked up after themselves. Any damage caused by the animal will be invoiced to its owner.
The hotel reserves the right to refuse to accept an animal in the hotel. The same applies to the restaurant.
Dogs are not allowed in the breakfast room or in the Wellness & Spa area.
It is imperative to inform the hotel of the presence of your pet when booking, as not all rooms can accommodate them.

Restaurant :

Our Internet pages are updated regularly, but only the menus and menus proposed on our official website are authentic.

Any table booked and not cancelled 24 hours in advance will be charged €50 per person.

Reserving a room in no way guarantees a table reservation at the restaurant, due to the limited number of places.

Tourist tax :

From 1 January 2025 for people aged 18 and over at €1.43 per person per day.

Miscellaneous :

Please note that all damage to rooms and additional cleaning will be invoiced.

VAT Tariff including VAT as at 1 January 2026 until 31 December 2026 (according to VAT in force on 1 January 2026)